Hotel Rules

• By booking at El Palauet de Monells you agree to comply with the following rules:
• The Palauet de Monells is an adults hotel, from 16 years old.
• We do not accept pets.
• All our rooms are doubles, we do not have extra beds.
• Check in is from 16:00 to 22:00 and check out is until 12:00. **From 22:00 to 24:00 there’s a 30€ fee for “Late Check In”. After 24:00 THERE WILL BE NO CHECK IN**
• It is forbidden to bring food from outside and eat it in the hotel. -El Palauet de Monells reserves the right to make additional charges for theft, damage or extreme dirt.

By virtue of Law 42/2010, we are a smoke-free space. Smoking is only allowed on the terrace. Conditions that apply to guarantee and cancellation of reservation:

•  The reservations will be formalized by making a 20% deposit of the total amount on the bank card provided.
• In case of cancellation after 7 days prior to arrival at the hotel, the amount advanced will not be refunded.
• All cancellations must be made in writing. Any modification or cancellation must be sent and confirmed by email to info@elpalauetdemonells.com
• Due to the exceptional situation we are experiencing due to the Covid-19 pandemic, no cancellation penalty will be applied in the following scenarios:

– If the country of origin or community prevents travel or travel restrictions are given, including airport closures for guests from third countries.

– In the event that the guest certifies that she has tested positive in an official Covid-19 test (PCR) in her country of origin, within 10 days prior to the start of the stay. In this case, the cancellation must be made entirely for all the guests of the reservation in question, as a protection to the health of the rest of the clients and the hotel employees.